India  ·  Est. 2012  ·  Delivering to US, UK & Asia-Pacific
+91 93635 07420 info@maalkum.com

Business Operations
& Support.

We run operations on your behalf — property reporting, transcription, back-office support, data processing, research, and digital marketing. Retained clients since 2012 with relationships of 8–13+ years.

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Property Operations Support

Remote operations team for
UK property businesses.

We run property operations remotely — report production, QA, photo-to-report workflows, client coordination, call handling, and report dispatch. Not just typing. A full remote operations team.

We produce every standard property report type — typed to your template, blank document, or directly into Inventorybase, Touchright, white-label portals, and other property management systems.

  • Inventory reports — full room-by-room with condition notes
  • Check-in reports — typed and ready for tenant signing at move-in
  • Check-out reports — end-of-tenancy comparison against original inventory
  • Interim inspection reports — mid-tenancy, fast turnaround
  • Schedule of condition — standalone or attached to lease agreements
  • Short-term and holiday let inspection reports
  • Audio transcription from voice-recorded inspections

Format options

Your templateWe type to your exact template — layout, headings, order. Looks like you typed it.
Portal entryDirect entry into Inventorybase, Touchright, and white-label portals.
Blank documentClean, structured reports in standard format if you have no template.

We take your inspection photos and produce structured condition reports from them — saving your clerks significant time. You inspect and photograph. We produce the report.

  • Structured condition reports produced from inspection photos
  • Room-by-room condition descriptions from photo sets
  • Formatted to your report template or blank document
  • Fast turnaround — reports are time-sensitive
  • Consistent formatting and condition language across all reports
  • Delivered in Word, PDF, or portal entry

How it works

You send photosShare the inspection photo set via email, Dropbox, or Google Drive.
We produce the reportStructured condition report produced from the photos to your format.
You review and dispatchReport returned for your review before going to clients.

We review completed reports before they go to clients — checking for errors, missing items, formatting issues, and consistency with the property record.

  • Error checking — spelling, grammar, and factual consistency
  • Missing item identification — rooms, fixtures, or condition notes omitted
  • Formatting review — consistency with your template
  • Cross-check against previous reports where available
  • Final report preparation — client-ready output
  • Fast turnaround on QA batches

Why this matters

Legal documentsCheck-out reports are used in deposit disputes — errors are costly.
Client reputationReports going to landlords and tenants reflect your business quality.
Volume pressureBusy periods mean more reports — more risk of errors without a QA step.

We handle inbound and outbound calls, scheduling, and client communication on behalf of your property business — so your clerks stay in the field rather than managing admin.

  • Inbound call handling on behalf of your business
  • Outbound calls — booking inspections, following up with landlords and tenants
  • Appointment scheduling and diary management
  • Landlord and tenant communication management
  • Query handling and escalation to your team where needed
  • Email management — inbox handling, drafting responses

How we work

Your nameWe handle communication under your business name — not ours.
Briefed on your processesWe follow your scripts, policies, and escalation rules.
Direct handoffAnything requiring your judgment is escalated immediately.

We manage dispatch of completed reports and handle the full back-office for your property business — admin, data entry, CRM, tenancy administration.

  • Report dispatch to landlords, tenants, and letting agents
  • CRM and property management portal data entry and updates
  • Document preparation and client pack assembly
  • Tenancy admin — referencing, renewals, notice processing
  • Invoice preparation and records management
  • Diary and appointment management for inspection scheduling

Why clients stay

Since 2012Our longest UK property client has been with us 13+ years. Another for 8+.
Property knowledgeWe understand letting industry workflows and what documentation needs to hold up legally.
One teamTranscription, QA, coordination, dispatch, and admin — handled by one team.

Back-Office & Data Services

Data, documents, and
operations handled remotely.

We run back-office and data operations on your behalf — processing, transcription, document management, and research.

We transcribe audio recordings across a range of contexts — business meetings, interviews, legal proceedings, medical consultations, and general dictation.

  • Business meeting and interview transcription
  • Legal proceeding transcription
  • Medical and clinical audio transcription
  • Podcast and media transcription
  • Fast turnaround with strong English comprehension
  • Multiple audio format support

Quality controls

Strong comprehensionOur team handles accented speech, technical terminology, and noisy audio.
Fast turnaroundWe understand transcription is often time-sensitive.
ConfidentialityAll audio handled under NDA — nothing retained after delivery.

Accurate data processing at volume — spreadsheet data entry, database population, data cleansing, and multi-source consolidation with quality checks built in.

  • Spreadsheet and database data entry
  • CRM population and updates
  • Sales data, contact lists, billing records
  • Image-to-data extraction
  • Data cleansing and normalization
  • Multi-source consolidation and deduplication

Quality controls

Double-keyingTwo operators on high-accuracy projects — results compared to minimise errors.
QA samplingRandom sample checks on every batch before delivery.
Flagged ambiguitiesAnything unclear is flagged and reported — we do not guess.

We collect structured data for business purposes — market research, lead lists, survey responses, and web data gathering. For AI training data collection, see AI Data & Technology.

  • Survey and form data collection and structuring
  • Web and online data gathering to specification
  • Lead and contact list building from online sources
  • Market research data gathering and compilation
  • Delivered in your required format — spreadsheet or structured report

Common uses

Market researchSurvey and form data collected and delivered in a structured, usable format.
Lead generationContact data gathered from online sources, structured as a usable spreadsheet.
Business intelligenceOnline data gathered and organised for analysis or competitive research.

Converting documents between formats, extracting data from scanned files, and managing document workflows — accurately and at volume.

  • PDF to Word, Excel, or structured data
  • Scanned document OCR and conversion
  • eBook conversion — EPUB, MOBI, PDF
  • Legacy format to modern format migration
  • Custom format conversion to your specification

Common requests

Scanned PDFsOCR and conversion to searchable, editable Word or Excel files.
Legacy formatsOld database exports converted to Excel, CSV, or SQL.
Print to digitalPhysical documents scanned and converted to your required format.

Structured research — information gathered from online sources, organised, and delivered in a format your team can use directly.

  • Business and competitor research
  • Market research and analysis
  • Contact and lead list building
  • Product and pricing research
  • Delivered as structured reports or spreadsheets with sources cited

What you get

Structured outputFindings in Word report or Excel spreadsheet — not a list of links.
Sources citedAll findings referenced. Nothing unsupported.
Your formatWe deliver in whatever structure you need.

Digital Growth Support

Marketing operations
executed on your behalf.

We manage your digital marketing channels — social media, paid advertising, and email marketing. You set the strategy. We handle execution and report monthly. This is a support service, not our primary identity.

We manage your social media presence on your behalf — content scheduling, community management, and platform growth across your active channels.

  • Content scheduling across platforms — LinkedIn, Facebook, Instagram
  • Community management — responding to comments and messages
  • Platform growth — growing your follower base organically
  • Monthly content calendar planning
  • Performance reporting — reach, engagement, follower growth

How we work

You approveYou review and approve content before it goes out.
Monthly reportingClear report on reach, engagement, and what is working.
Your brand voiceWe write in your brand voice — not a generic agency voice.

We set up and manage paid advertising campaigns on your behalf — Google Ads, Meta, and LinkedIn — with monthly reporting on spend and results.

  • Google Ads — search and display campaigns
  • Meta Ads — Facebook and Instagram campaigns
  • LinkedIn Ads — B2B targeting and lead generation
  • Ad copywriting and creative briefing
  • Campaign optimisation based on results
  • Monthly reporting on spend, clicks, and conversions

How we work

You set the budgetMonthly budget agreed upfront — we work within it.
You approve adsAll ad copy reviewed and approved before going live.
Monthly reportingClear report on spend, results, and what we are adjusting.

We manage your email marketing — campaign creation, list management, and automation sequences that keep your audience engaged.

  • Email campaign creation and scheduling
  • List management — segmentation, cleaning, growth
  • Automation sequences — welcome, nurture, re-engagement flows
  • Performance reporting — open rates, click rates, conversions
  • Platform management — Mailchimp, ActiveCampaign, and others

How we work

You approve contentAll emails reviewed and approved before sending.
Monthly reportingOpen rate, click rate, and key metrics reported monthly.
Your brand voiceWritten in your voice — not generic marketing copy.
Track Record

Operating since 2012.

UK Property — 13 years

Our longest UK property client relationship has been running since 2012 — still active. We have retained UK property clients of 8 and 13+ years. Not a claim — a track record.

Data Operations

Data processing, document conversion, back-office support, and web research delivered for clients across the US, UK, and Asia-Pacific since 2012.

How we engage

MSA signed before starting. Sample batch first — you check it, we align, then scale. One named contact throughout. Same process whether it is transcription or data collection.

Tell us what you need handled.

We respond within 24 hours with whether we are the right fit.

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